Authors: Dan O’Shea and Heath Prince
Date: August 2013
Publication Type: Final Report, 38pp.
The Ray Marshall Center conducted a detailed process analysis of the Resident Opportunities for Self-Sufficiency (ROSS) Program that connects public housing residents with workforce development and supportive services available through community-based partnerships for the Housing Authority of the City of Austin (HACA). The evaluation examines client flow, services, partnerships, and outcomes, as well as forms and procedures for client intake, initial assessment, case management, and program performance measurement.