Researcher(s):Dan O’Shea, Sarah Looney and Christopher T. King
Date: March 2004
Publication Type: Full Report (PDF)
Abstract: Researchers at the Ray Marshall Center for the Study of Human Resources highlighted selected promising approaches from ten states: California, Florida, Michigan, Oregon, Texas, Utah, Washington, New York, Pennsylvania, and Missouri. From the existing performance measurement and management landscape, researchers examined seven key areas of interest to policy and program leaders participating in the Integrated Performance Information (IPI) Project including: outcomes for employers and the economy; labor market outcomes for program participants; social welfare outcomes; customer satisfaction; skills gains; return on investment; and subgroup and comparative information. For much of this discussion, RMC researchers utilized findings from two recent reports to be suggestive of what states are doing, rather than being comprehensive.