Improving the Measurement and Effectiveness of Family Support Services: A Comparative Review of County Practices
Date: December 2016
Publication Type: Report, 101pp.
Prepared for Travis County Health & Human Services and Veterans Assistance
This paper is organized as a manual with sections devoted to the two primary types of services investigated: emergency services and homelessness prevention case management services. The section on emergency services first discusses energy assistance, then the weatherization program followed by one-time rent and mortgage assistance. Each subsection presents information on the provision of these services from five urban Texas Counties: El Paso, Tarrant, Harris, Dallas, and Bexar, followed by; a sampling of the forms used by the counties, information on each counties management information system, and a discussion of efficiencies and innovation in service delivery found while researching this review. The section on homelessness prevention case management services begins with a description of the case management systems for the five out-of-state counties reviewed: Boulder, Hennepin, King, Multnomah, and Snohomish. The program descriptions are followed by information on each counties’ management information system and assessment tools, followed by a discussion of innovations and efficiencies implemented by the various programs.